Standardised but customisable website for car dealerships including rating functionality
Autohaus
“Autohaus”– the internet presence for car dealers: This is a standardised, professional online presence for car dealerships that complies with the brand’s corporate design guidelines while leaving room for the individual presentation of each company.
Thanks to content sharing, brand information on products is always up to date in Autohaus. Das WeltAuto, Car Configurator, New Vehicle. Immediately available and Special Offers are integrated into the solution; so that all offers are always available on the dealer’s website without manual input.
CarAdvisor
CarAdvisor is an online review platform that allows customers to give feedback on dealerships and optional equipment for car models across all Volkswagen Group brands.
After buying a car or visiting a service center, the dealership invites the customer by email to rate the service in a quick and easy way (verified rating). Alternatively, customers can log in to the carLOG customer portal and rate a dealership independently of a linked appointment.
These ratings are also displayed on the Das WeltAuto used car portal and on the dealer and brand websites.
The ratings for optional equipment appear in the Car Configurators of the respective brands.
Transparency in sales and service leads to greater customer loyalty and enhances the reputation of the dealerships. CarAdvisor simplifies the customer journey and is another step towards a digital future.
From 2018, CarAdvisor will also be the official customer satisfaction tool for sales and service for the Volkswagen, Audi, Volkswagen Commercial Vehicles, SEAT & ŠKODA brands on the Austrian market. The back-end of the application offers comprehensive administration and analysis functions available to importers.